Privacy Notice

What information we collect

We collect only the information needed to operate preview access, licensing, billing, support, and product communications.

• Identity and contact details such as name, company, role, and email address.
• Preview access preferences such as requested platform, demo interest, and invite status.
• Account and licensing data such as access tokens, download authorization, purchase state, and subscription status.
• Operational and support metadata such as request timestamps, IP address, browser information, and audit events needed to protect the service.

Why we use your information

• To manage download requests, team invitations, account approvals, and update eligibility.
• To deliver account emails including confirmation, invite, approval, and purchase-related messages.
• To operate billing, licensing, fraud prevention, and service security workflows.
• To answer support requests and improve onboarding, product delivery, and access operations.

Preview access, invites, and approved-user flows

When you request preview access or receive an invite, we store the information necessary to issue and validate your access token, control the platforms you can download, and manage invite limits.

Approved-user links and invite links are security-sensitive credentials. We log validation events and token activity to prevent misuse, protect active download links, and preserve a clear access audit trail.

Payments and licensing

Paid plans may involve external payment providers and licensing systems. We receive the minimum billing and transaction information needed to confirm payment, grant entitlements, support refunds, and maintain subscription state. Payment card details are processed by the payment provider, not stored directly by Kube Hammer.

Retention and security

• We retain records only as long as needed for access management, billing, legal compliance, support, and security.
• We use access controls, audit logging, tokenized links, and infrastructure protections appropriate to the product workflows we operate.
• We may preserve logs longer where necessary to investigate abuse, payment disputes, or security incidents.

Your choices

You can request access, correction, or deletion for personal information associated with product-side accounts by contacting [email protected].

If you no longer want preview-access or product update emails, contact us from the same email address used for your request, or use the unsubscribe path included in operational emails where available.

AI feature data processing

When you use FizyonAI Cloud through Kube Hammer, the following data may be transmitted to Fizyonops-hosted infrastructure for AI processing:

• Your natural-language query text.
• Cluster context you choose to include: namespace names, resource types, pod statuses, log snippets, error messages, and Kubernetes event summaries.
• Feedback signals (thumbs up/down, "nop," misunderstanding reports, "godd," hallucination reports) and associated metadata.

What is NOT transmitted by default: kubeconfig files, cluster credentials, secret values, bearer tokens, API keys, and other sensitive data. Kube Hammer includes a configurable pre-send redaction engine with 12 built-in regex patterns that detect and mask common sensitive data types before transmission. You can add custom patterns for organization-specific formats.

Retention: AI query data may be retained in anonymized form for model improvement and DPO (Direct Preference Optimization) training. Feedback signals and reputation scores are retained for the duration of your account. You may request deletion of all AI interaction history by contacting [email protected].

Local AI mode: When using BYOK or Ollama through Kube Hammer, all AI processing occurs locally on your device. No query data, cluster context, or model interactions are transmitted to Fizyonops.

Contact

Fizyonops Yazilim Limited Sirketi
Bursa, Turkiye
Email: [email protected]
Phone: +90 850 304 7933